How do I place an order?
Step1: You will need to login first. If you are a new user, you may register as a member for free.
Step2: Browse the item you wish to purchase - by inputting the keyword in the search file, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the buy button. You will see these items in your shopping cart.
Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.
Step2: Browse the item you wish to purchase - by inputting the keyword in the search file, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the buy button. You will see these items in your shopping cart.
Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.
Can I cancel or change my order once the order is confirmed?
You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.
Why would all the items in my shopping cart no longer become available when I check out?
Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.
How do I check my order status?
Once we have dispatched your order, delivery information will then be sent to your email address.
Why do I receive a different item to what I have ordered?
We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve the case as soon as possible.
IS YOUR SITE SAFE FOR CREDIT CARD USAGE?
Our site uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer). Your information will be protected.
Our site uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer). Your information will be protected.
DO YOUR PRICES INCLUDE GST OR HST?
All prices are subject to GST/ HST.
All prices are subject to GST/ HST.
THERE IS A COUPON CODE FIELD IN THE CHECKOUT PAGE, WHAT IS IT AND HOW CAN I GET ONE?
From time to time registered site customers will receive coupon code. These are usually a certain dollar value or a percentage off the order. Please subscribe to our mailing list and receive the coupons.
From time to time registered site customers will receive coupon code. These are usually a certain dollar value or a percentage off the order. Please subscribe to our mailing list and receive the coupons.
CAN YOU SHIP MY ORDER TO MY PO BOX ADDRESS?
Yes. We ship to PO box address via Canada Post.
Yes. We ship to PO box address via Canada Post.
WHAT IS THE PROCEDURE FOR RETURNING MY ITEM?
You can return the DOA (dead on arrival within 14 days from the date of dispatch) or damaged item using the following steps:
• contact us with your order number and the reason of return.
• Our customer service representative will issue you an Return Merchandise Authorization number (RMA#). Please ensure the RMA# be included in your return package. It will enable us to process your return promptly.
• Returns are to be shipped by customers at own expenses. We do not accept collect shipment from carrier.
You can return the DOA (dead on arrival within 14 days from the date of dispatch) or damaged item using the following steps:
• contact us with your order number and the reason of return.
• Our customer service representative will issue you an Return Merchandise Authorization number (RMA#). Please ensure the RMA# be included in your return package. It will enable us to process your return promptly.
• Returns are to be shipped by customers at own expenses. We do not accept collect shipment from carrier.
